FAQ

1. What types of furniture and accessories do you offer?

We offer a wide range of handmade furniture and accessories sourced from talented artisans in Malawi. As we launched in 2024, we are adding to the collection as we source new products.

2. How are your products made?

Our products are meticulously crafted by skilled artisans in Malawi using traditional techniques passed down through generations. Each piece is made with care, ensuring high quality and uniqueness.

3. Can I place a bespoke order?

Absolutely! We welcome bespoke requests and love creating custom pieces that perfectly fit your needs and preferences. Please contact us with your ideas, and our team will work closely with you to bring your vision to life.

4. How do I place an order?

You can place an order directly through our website. Browse our collection, select the items you love, and proceed to checkout. If you have any questions during the process, feel free to reach out to us for assistance.

5. What payment methods do you accept?

We accept various payment methods including credit/debit cards and bank transfers.

6. Do you ship internationally?

Yes, we ship our beautiful Malawian furniture and accessories worldwide. Shipping costs and delivery times may vary depending on your location. Please get in touch for a quote. Please note, you will be responsible for local taxes and import duties.

7. How long will it take to receive my order?

Delivery times depend on your location and the availability of the item. Typically, orders are processed within 2-3 business days and shipping times vary. Custom or bespoke orders may take longer. We will provide you with an estimated delivery date upon order confirmation.

8. What is your return policy?

If items are broken or defective we will be more than happy to replace them. You have 14 days to inform us. If you have changed your mind, you have 24 hours to cancel the order for a full refund. You will have to ship the item/s back to us at your cost if you changed your mind. If the item/s are defective we will cover the cost to get the items shipped back to us. Please send us photos in advance so we can assess the damage. Please note, variation of colours do not constitute as defective. Bespoke orders are not refundable or can’t be exchanged unless they are defective.

9. How can I contact you?

We’d love to hear from you! You can contact us via our contact page.

10. How do you support the artisans in Malawi?

We work directly with artisans in Malawi, ensuring they receive fair compensation for their work. By promoting and selling their handmade furniture and accessories, we help sustain their craft and support their communities. Your purchase makes a meaningful impact on their lives.

If you have any other questions that aren’t covered here, please don’t hesitate to reach out to us. We are here to help!

11. Does the Malawi furniture have colour variations?

Yes, our Malawi furniture features natural variations in colour due to the unique characteristics of the materials and the handcrafted process. Each piece is unique and may differ slightly in hue and texture, adding to its charm and individuality. If you have specific colour preferences or concerns, please feel free to contact us for more details or to discuss bespoke options.

12. Can you use Malawi furniture be used outside all year round?

While Malawi furniture is crafted with care and attention to detail, it is primarily designed for indoor use. Exposure to the elements, such as direct sunlight, rain, and humidity, can cause wear and damage over time. If you wish to use the furniture outside, we recommend placing it in a covered or sheltered area and bringing it indoors during harsh weather conditions to maintain its beauty and longevity. For best results, please follow our care instructions to ensure the durability of your Malawi furniture.

13. Are cushions included when buying chairs and sofas?

No, cushions are sold separately and are made to order.

14. Pre-Order or out of stock items?

We open pre-orders for sold-out items when we know they will be back in stock soon. Our products are hand-made thus take a little longer to get back in stock, usually up to three weeks. Pre-ordering allows you to reserve your item before new stock becomes available.

15. How do I look after my Malawi furniture & Accessories?

To ensure your Malawi furniture remains beautiful and lasts for years, follow these care tips:

Regularly dust your furniture using a soft, dry cloth to remove dust and dirt. Clean spills immediately with a slightly damp cloth, avoiding harsh chemicals or abrasive cleaners. Keep your furniture indoors or in a sheltered area if used outdoors, as exposure to direct sunlight, rain, and humidity can cause damage. Use protective covers if the furniture is outside and bring it indoors during harsh weather conditions. Position your furniture away from direct sunlight to prevent fading and warping. Utilise coasters and mats to protect surfaces from hot items, spills, and stains. Do not use bleach or other abrasive cleaning products.

Maintain your furniture by periodically tightening screws and joints to ensure stability. When moving furniture, lift it to avoid damaging legs and joints, and avoid placing heavy objects on pieces not designed to bear weight.

By following these simple care tips, you can keep your Malawi furniture looking stunning and ensure its longevity.